Dorset Council is undergoing a major transformation programme to improve our services, make things better for our customers and to save costs.
This work has a critical role in ensuring the council can deliver its vision and priorities.
It includes establishing and embedding a new operating model, and using new technologies to streamline our operations and become more efficient and effective. We use real-life data to inform activity and decisions.
We are encouraging more of our customers to contact us digitally while giving extra support to those who cannot.
We provide early help to prevent a problem becoming a crisis and we work with partners and communities to achieve change together.
Some transformation changes require upfront investment but will save money in the longer term.
This new way of operating is designed to improve our services to meet the needs of all our residents and communities.
You can read more about our transformation plan here [add link].