Weather disruption
Winter weather is causing disruption to services in some parts of the county. Find out what services may be affected in your area.
Our commitment to you
Treating you in the right way:
- understand your needs
- helpful, polite, considerate and treat you with respect
- honest, fair and explain our decisions
- keep your personal data secure and handle your enquiry sensitively, accurately and confidentially
Getting it right:
- resolve your request the first time you contact us, or as soon as we can
- work together to get the best outcome
- do what we say we will do
- update you on progress so you know what’s happening next and by when
- say sorry and put it right if we make a mistake
Making it easy:
- communicate with you clearly, in plain English and by your preferred channel
- be accessible to everyone
- increase our services online so you can use them at a time that suits you
- publish clear information
- explain clearly how to contact us
Involving you:
- actively seek your views on our services
- listen to you and use your feedback to help us improve
Our request of you:
- treat us politely, fairly and with respect
- give us the correct information at the right time
- tell us when something changes
- tell us when things go wrong so that we can put them right