We are always looking to improve our services; if you have a comment, compliment or complaint let us know.
Any comment, good or bad, helps us to understand what people do and don’t like about our services and how we can make them better in the future.
If you have comments or suggestions about how our services could be improved, let us know. We will always acknowledge comments and suggestions and pass them to the relevant service, but we may not be able to take action on your suggestion.
A complaint is a way to let us know if you are not happy with some aspect
of our service.
It is helpful if you explain why you are unhappy and what you
think should be done to resolve the problem. We will investigate and try to put
things right.
If your complaint is about social care services (adults or children’s) there are
different complaints processes.
Services and National Health Service Complaints Regulations (England) 2009
When you submit your complaint we will advise you of this.
You can fill out an online form, email, write or speak to us over the phone:
We try to resolve most complaints internally, but if you are still unhappy you can refer your complaint to the Local Government Ombudsman (LGO), who will carry out an independent review. The LGO will not normally accept a complaint which has not been considered under the council’s internal process first.
To send a comment, compliment or complaint, in the first instance, please contact the service concerned, or:
Contact the advice team:
The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
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