Where the application is refused the claimant will be notified that they can ask for the decision to be reviewed. Any request for a review must be made, in writing or by email, within one calendar month of the decision letter.
The review will be carried out by a senior officer who was not involved in the original decision. When considering the review, the officer will look to respond within two months and will have regard to any further evidence supplied.
If the claimant is dissatisfied with the outcome of the review they can, within two months of the council’s reply, appeal to the independent Valuation Tribunal Service to consider their case.