We are able to receive and deal with highway enquiries and applications through our online forms as normal, but due to a technical issue, customers have not been receiving automated email notifications with updates since Tuesday 15 April.
If you need to speak to someone about an enquiry or application, please contact us.
You can report a problem to us online. You'll be given a unique reference number so you can track the progress.
By avoiding phone calls and emails, you help us reduce administration costs which we can use to provide essential highways services.
- Report a problem on the A31, A303 and A35 west of Bere Regis trunk roads to Highways England.
- Report a problem in Bournemouth, Christchurch and Poole to BCP Council.
If you have any problems reporting the issue online email: customerservices@dorsetcouncil.gov.uk
Track an existing problem
You can check the status of a road or pavement problem that you previously reported. You'll need the 7 digit reference.