Contact the HMRC childcare funding helpline if you're having difficulties with: applying for 15 hours funded childcare for working families of under 2s applying for 15 hours funded childcare for working families of 2 year olds applying for 30 hours funded childcare and/or Tax-Free Childcare reconfirming your eligibility for funded childcare and/or Tax-Free childcare HMRC Childcare Service helpline Email: childcare.taxfree@hmrc.gsi.gov.uk Tel: 0300 123 4097 Full contact details If you’ve been unable to access Tax-Free Childcare or funded childcare for working families due to technical issues, you may be able to claim a top-up refund or compensation.