General Election postal votes
If you have not received your postal vote for the General Election on 4 July 2024, please call us on 01305 838299 so that a replacement can be issued.
If you still need help, you will have a supported assessment. We will talk with you about:
We might also ask about:
Not everyone can get support from the council.
We use guidelines in the Care Act 2014 to make the decision. The guidelines make sure that everyone has fair access to care services.
We will ask you these three questions to work out whether you will be able to get care and support from the council:
You must be able to answer yes to all of the questions to get care and support.
When working out whether you will be able to get the care and support services, we look at outcomes that you want to change or achieve.
We measure this by checking if you are unable to achieve two or more of the following tasks:
If you cannot get care and support from the council, we will talk with you about how you can do things differently and give you information and advice.
Most people will have to pay for the cost of their care. If you have less than £23,250 in savings, you will get some help.
Everyone has the right to a support assessment or to receive information and guidance.
Your financial assessment will work out whether you need to pay towards your care.
The assessment is to find out about:
Our assessment officer will do your assessment on phone. In some cases, we may need to visit you at home.
We will write a support plan for the care and support you need. We will work out the cost of care and support. This is your personal budget.
Your personal budget includes what you have to pay and what the council will pay. We will review your personal budget within 3 months of starting it and then every 12 months.
If your situation changes, tell us as soon as possible. We will update your support plan
Family, friends, health and social care staff can help you speak up.
You might have a power of attorney for your health and welfare, or finance. A power of attorney means a person who has the authority to make decisions on your behalf.
If you do not have family or friends who can help, an advocate can:
If you need an advocate, speak to your social care worker, or read our information about advocacy.